Testimonials

Below you may find some reviews from our customers along with our local preferred business partners.

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Testimonials

  • Gail RGail RCincinnati, OH

    I have had the Invisable fence system input by the company for 4 years now. I have never had any problem with it at all. Every time I have had to call to get a battery for my dogs collar, I have talked to someone that knows my name and remembers me. They ask me if I’m having any issues, etc. I highly recommend this company.

  • Beth HBeth HCincinnati, OH

    Excellent Customer Service. We were quite impressed with everything Pet Stop provided, from the initial quote and explanation of the product, to the installation of the fence, to the training of our dogs. We appreciated too that Pet Stop did what they said they would do, and when they said they would do it. Seems customer service has gone by the wayside with many companies these days but not so with Pet Stop - excellent!

  • Judy WJudy WCincinnati, OH

    we have used our fence for about 17 years through several dogs. we now have a 3 year old dog who has started running through the fence almost daily. We made numerous trips to the office to get the settings set up higher and higher. We were so frustrated, we finally just tied the dog and kept him in the house most of the time.....he was so sad, and so were we. three acres in invisible fence, a nice doggie door, and our dog had to be tied out. Then Jeff came out......said there were 3 more settings for dogs like ours....was so helpful. Now our dog is staying in the fence again......Jeff was helpful, informative, and so encouraging !

  • Kevin weidenweberKevin weidenweberCincinnati, OH

    Fantastic customer service. What a change in the last year or so. Friendly staff who is there when they say they will be. They do what they promise and go out of their way to keep my fur babies safe. If you are using any other pet fence, you are doing yourself a disservice. Wish I could give more than 5 stars!

  • Judy WJudy WCincinnati, OH


    we have used our fence for about 17 years through several dogs. we now have a 3 year old dog who has started running through the fence almost daily. We made numerous trips to the office to get the settings set up higher and higher. We were so frustrated, we finally just tied the dog and kept him in the house most of the time.....he was so sad, and so were we. three acres in invisible fence, a nice doggie door, and our dog had to be tied out. Then Jeff came out......said there were 3 more settings for dogs like ours....was so helpful. Now our dog is staying in the fence again......Jeff was helpful, informative, and so encouraging !

  • Beth HBeth HCincinnati, OH

    Excellent Customer Service. We were quite impressed with everything Pet Stop provided, from the initial quote and explanation of the product, to the installation of the fence, to the training of our dogs. We appreciated too that Pet Stop did what they said they would do, and when they said they would do it. Seems customer service has gone by the wayside with many companies these days but not so with Pet Stop - excellent!

Google Reviews

Marty ritzel
Marty ritzel
18:20 29 Jul 21
Outstanding invisible fence systems and outstanding service. Highly recommend!
Eric Graf
Eric Graf
16:31 05 May 21
I highly recommend. The team was quick to respond, easy to schedule, fast to install and the trainers did a nice job with our dog. So far our dog is enjoying the new freedom! Would recommend for anyone looking for an invisible fence for their dog.read more
Danny Mckee
Danny Mckee
13:25 16 Apr 21
Great customer service and a great attitude. I’m glad We went with Tim and Pet Stop.
Alice Hoffer
Alice Hoffer
14:56 13 Apr 21
Always great to work with for the invisible dog fence. Very knowledgeable and helpful to re-educate me on where the boundaries are for our two labs. Been using Pet Stop for many, many years...highly recommend.read more
Steve Compton
Steve Compton
18:03 19 Mar 21
Tim and Taylor did such an incredibly thorough job installing my fence. They went above and beyond and honored some requests I had that Tim wasn’t sure would be possible. Amazed how they worked in the pouring rain for hours with no complaints. Even with all the rain and mud, they barely left a footprint of their presence. The training my dog and I received was straight-forward and easy to understand. Tim gave me a thorough walk-through of their mobile app as well. If you’re looking for someone to install an electric fence for your dog, look no further.read more
Kerry McKiernan
Kerry McKiernan
19:21 30 Jan 21
Could not be happier about our decision to use Pet Stop Cincinnati. From the first call to the installation, the team was unbelievably professional and responsive. We had an outstanding experience... start to finish. Highly recommend.read more
Carmen Baroni
Carmen Baroni
17:48 27 May 20
I recently dealt with the Cincinnati office for replacement collars and cradle. I was so pleased with the way Carly handled my situation, very responsive, prompt and courteous. I had not had a very pleasurable experience with my local dealer in Cleveland until I started working with Carly in Cincinnati. She turned it all around for me and for that, five stars is needed! Thank you Carly!read more
Bill Judd
Bill Judd
16:24 21 Oct 19
I'm delighted that I chose Pet Stop in the beginning. We moved and I had them do the new system and they are always cordial even when I push them to fix a break (that I have caused) the same day. I'm comfortable with my dogs knowing they will stay on my property.read more
Cameron Snider
Cameron Snider
20:55 14 Oct 19
I must say that Pet Stop of Cincinnati has been a member of our family for over 9 years - they installed the fence and have been a trusted partner. Our Golden, Bella, is now 9 years old - loving part of our family - thank you Pet Stop!read more
Dawnielle Foussard
Dawnielle Foussard
14:48 25 Jul 19
My boss has multiple collars through Pet Stop and setting everything up and any time questions arise, they are always friendly, patient and willing to help!read more
Jen Ferone
Jen Ferone
19:54 01 Jul 19
I stopped out to get new collars and test the receivers. Carly was very polite, knowledgeable, and helpful. Thanks for your help!read more
Hamilton Janet
Hamilton Janet
20:35 18 Jun 19
Awesome service! Tim came out and repaired my system in the pouring rain! I totally expected to have my appointment cancelled. But he was willing to get my system fixed even though it was nasty out. I even told him we can schedule this for another day. But he got my system up and running. Can’t ask for better service. Can’t imagine too many people would willingly work in this weather. I have had nothing but excellent service for the last 20 years. Janet H.read more
Rhonda DoubleU
Rhonda DoubleU
16:59 18 Apr 19
We've had one of their fences for just shy of 10 years now. We went with Pet Stop because they were significantly more affordable than their main competitor. At the time I was concerned this might mean a reduction in service, but the price difference made it worth the risk. Boy, I made the right choice! The fence system works perfectly, exactly as designed. It has multiple settings so the dogs don't have to get more correction than they can take. You can also increase or decrease the correction field around the boundary lines. When the fence was installed, Pet Stop staff taught us how to train the dog to it. We walked our pup around the yard boundaries & with every "beep" we would pull him backwards into the yard & say "no!". At that point, he wasn't getting any correction other than the audible alert & us pulling him back. They caution you on a few things that might go wrong during training, so you know to look for them & how to respond. My now 100 lb dog still doesn't get anywhere near the boundary, & responds immediately to just the beep, so he never gets a physical correction. In 10 years we have replaced the collar receiver one time, and the circuit board on the main unit once. A couple of times the lines were cut by landscapers. Each time failures weren't caused by people, they have honored the warranty & fixed things for little or no charge. Recently, our line was cut multiple times by a lawn aeration. Unfortunately there was no saving the original line (which still worked perfectly). They sent a guy out named Jeff who, to my knowledge, was just there to give an estimate & we would have the repair made at a later time. But as soon as I approved the repair, he went to work & installed the new line the same day! I could not have been more pleasantly surprised! Bonus: He was a dog & people person with a pleasant demeanor. I really appreciate the great product & service this company provides & hope to be doing business with them for the next decade, as we plan to add a new dog soon. Jeff said to just call them when it's time to train the new addition & they'll come out & mark the lines so the new guy doesn't have to "use the force" to figure out where the boundaries are.read more
Justin Russell
Justin Russell
18:34 11 Apr 19
Jeff S. was great and personable; he knew exactly what to do and fix the break. He was quick and efficient. Plus, cleaned up all the mess from the previous and first install. This company travels to you and is very reasonable. I am grateful to have a happy pup that has her yard back to run, back, and jump to expel her energy she will now be able to sleep better.read more
Alexis McDonald
Alexis McDonald
16:44 20 Feb 19
Our dog Manny does wonderful on the PetStop fence and Tim was great again! This was our second installation and he did a great job at our new house and was quick which is a bonus. Thanks Tim!read more
Guenter Gross
Guenter Gross
15:59 18 Jan 19
We installed an electronic pet fence in 2008 on a two-acre property to confine three dogs. The system worked flawlessly until December 2018 when a large power surge damaged the transmitter. Pet Stop of Cincinnati was extremely helpful in discussing the problem and sending a new transmitter board overnight. Installation takes 5-10 minutes. We have high confidence in this system. After a short training period, none of our dogs has crossed the barrier in 10 years. Guenter W. Gross 1051 Turquoise Lane Oak Point, Texasread more
Amber Lee
Amber Lee
14:20 05 Jul 18
As a pet parent , I have witnessed first hand the wonders of this product. I have been on site with the technician for multiple jobs and would highly recommend PetStop pet fencing. Not only does this product keep your furry family safe , it allows peace of mind. The technician and new office staff are also a part of the experience. They are all pet lovers whom are more than happy to help you and your pet !! They will do what it takes to keep you happy and your pet safe!read more
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