Privacy Policy

Cincinnati Dog Fence
Effective Date: January 1, 2026

At Tri-State Pet Stop LLC DBA Cincinnati Dog Fence (“we,” “us,” or “our”), we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard information obtained from customers, website visitors, and users of our services.

This Privacy Policy applies to our website, mobile applications (if applicable), call tracking phone numbers, online forms, customer portals, and any other services we provide (collectively, the “Sites”). By accessing or using our Sites and services, you agree to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use our Sites or services.

IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

Tri-State Pet Stop LLC DBA Cincinnati Dog Fence DOES NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.

1. Information We Collect

We collect information you voluntarily provide when you:

  • Request a quote

  • Schedule an appointment

  • Contact us by phone, email, text message, website form, or chat

  • Purchase products or services

  • Participate in surveys, promotions, or questionnaires

  • Create an account (if applicable)

Personal Information

We may collect:

  • Name

  • Email address

  • Phone number

  • Physical address

  • Payment information

  • Purchase history

  • Shipping information (if applicable)

  • Appointment details

  • Service history

  • Customer preferences

  • Records of inquiries and customer service requests

  • Opt-in records and timestamps for SMS, email, and other communication channels

Non-Personal Information

We may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Website usage patterns

  • Analytics data

  • Cookies and similar technologies

Mobile Devices

If you access our Sites using a mobile device, we may collect additional information including:

  • Device type

  • Mobile operating system

  • Unique device identifiers

  • Approximate location (when permitted)

  • Mobile browsing behavior

You may restrict certain data collection through your device settings.

2. How We Use Your Information

We use collected information to:

  • Provide and improve our products and services

  • Process transactions and payments

  • Schedule appointments

  • Respond to inquiries

  • Communicate regarding quotes, appointments, customer support, promotions, and updates

  • Maintain records of communication preferences and consent

  • Improve website functionality and user experience

  • Personalize your experience

  • Analyze website traffic and performance

  • Prevent fraud and improve security

  • Comply with applicable laws and regulations

3. SMS Messaging & Compliance

Text Message Program Terms & Conditions

By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, customer support, and important updates.

Opt-In & Consent

  • You will only receive messages if you have explicitly opted in.

  • We maintain timestamped records of all opt-in actions.

  • We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws.

Opt-Out Instructions

  • Reply STOP at any time to cancel SMS notifications.

  • You will receive a final confirmation message.

  • No further messages will be sent unless you opt in again.

  • All opt-out requests are processed immediately.

Message Frequency & Content

  • Message frequency varies based on your interactions with our business.

  • Messages relate directly to the services you have requested.

  • Promotional messages are only sent with your explicit consent.

Help & Support

  • Reply HELP for assistance.

  • Or contact us at Tri-State Pet Stop LLC DBA Cincinnati Dog Fence during normal business hours.

Carrier Information

  • Standard message and data rates may apply.

  • Carriers are not responsible for delayed or undelivered messages.

  • Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers.

SMS Data Protection Statement

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Information may be shared only with subcontractors who assist in providing services, such as customer support or SMS delivery providers.

All other categories specifically exclude text messaging originator opt-in data and consent. This information will never be shared with third parties for marketing purposes.

We implement strict safeguards to protect SMS consent records.

4. Information Sharing & Disclosure

We do not sell, rent, or trade personal information.

We may share information with trusted third parties including:

Service Providers

  • Payment processors

  • Appointment scheduling providers

  • Website hosting providers

  • Analytics providers

  • Customer support providers

  • SMS delivery providers solely for delivering messages you have consented to receive

All service providers are contractually required to safeguard your information.

Legal Compliance

We may disclose information:

  • When required by law

  • In response to court orders

  • To protect our legal rights

  • To prevent fraud or security threats

Business Transfers

Information may be transferred during mergers, acquisitions, or asset sales.

All such transfers remain subject to this Privacy Policy.

Text messaging originator opt-in data and consent will never be shared with third parties except aggregators and providers necessary to deliver SMS messages.

5. Cookies, Analytics & Tracking Technologies

We use cookies, web beacons, JavaScript, pixels, and similar technologies to:

  • Improve website functionality

  • Remember preferences

  • Analyze website traffic

  • Measure marketing effectiveness

  • Personalize your experience

  • Deliver relevant advertising

Our third-party providers (including analytics and advertising partners) may collect non-personally identifiable information through these technologies.

You may disable cookies through your browser settings. Some features of our website may not function properly if cookies are disabled.

6. Interest-Based Advertising

We and our advertising partners may use cookies, pixels, and device identifiers to provide interest-based advertising.

These technologies collect anonymous browsing information and help us understand visitor interests.

Although this information may be associated with your interactions on our website, it is not used to personally identify you for advertising purposes.

7. Data Security

We implement commercially reasonable safeguards including:

  • Encryption of sensitive information

  • Secure authentication procedures

  • Access controls

  • Regular security assessments

  • Employee privacy training

  • Secure backups

  • Breach notification procedures where required by law

While we use reasonable measures to protect your information, no method of transmission or storage is completely secure.

8. Children’s Privacy

Our Sites are not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13.

Users under the age of 18 should use our Sites only with the involvement of a parent or legal guardian.

If we learn that personal information has been collected from a child under 13, we will promptly delete it.

9. Your Rights & Choices

You have the right to:

  • Access your personal information

  • Update your information

  • Request deletion of your information

  • Withdraw consent for future communications

  • Opt out of marketing emails using the unsubscribe link

  • Opt out of SMS messages by replying STOP

  • Request information about how your data is processed

You may also choose not to provide certain information, although doing so may limit your ability to use certain features or services.

To exercise your rights, contact us using the information below.

10. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.

This Privacy Policy applies only to information collected by Cincinnati Dog Fence.

11. Data Storage

Our Sites are operated in the United States.

By using our Sites, you consent to the transfer, storage, and processing of your information within the United States.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

The most current version will always be posted on our website with the updated Effective Date.

If significant changes are made, we may notify you through email or by posting a notice on our website.

13. Contact Us

If you have questions regarding this Privacy Policy or your personal information, please contact:

Tri-State Pet Stop LLC DBA Cincinnati Dog Fence

Phone: 513-322-5453

Email: cincinnati@petstop.net

Website: cincinnatidogfence.com

By using our website and services, you acknowledge that you have read and agree to this Privacy Policy.